Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how we collect, store and use your personal data, as well as how you can contact us and exercise your rights. You should read this Privacy Policy carefully, written clearly and simply to facilitate your understanding and decide freely and voluntarily whether to provide your personal data to Love by K. Thus, you warrant that you are of legal age and that the data provided are true, accurate, complete and current, being responsible for any damage or harm, direct or indirect, which may arise as a result of a breach of such obligation. The user undertakes to communicate to Love by K or enter any change to the data provided herein in the registration account. If the data communicated belongs to a third party, the user guarantees that they have informed the third party of the conditions provided for in this document and that they have obtained the latter's authorisation to provide their data to Love by K for the purposes indicated.

Love by K reserves the right to amend this agreement without prior notice. Therefore, we recommend that you consult our Privacy and Cookies Policy regularly to be always up to date.

Love by K does not collect information about your personal data unless you voluntarily provide us with this information.

The legal basis on which we may process your personal data depends on the purpose for which we process it. To be able to register as a user on the website, we need to process your personal data, otherwise, we cannot manage your registration.

The processing of your data is necessary for the conclusion and performance of the contract of sale or provision of services to be concluded between you and Love by K;

order processing, including shipping, deliveries, billing, returns and any complaints.

The use of our website assumes the acceptance of this Privacy and Cookies Policy. This policy is supplemented by its Terms and Conditions.

Person in charge of personal data processing

The company Lisa Quintas Unipessoal Lda, collective entity number 510165338, with registered office at Rua Campo Alegre, 830, 9º, 4150-171 Porto (hereinafter "Love by K") is responsible for the treatment of your personal data.

Guiding Principles

The main objective of this policy is to consolidate the relationship of trust and proximity between Love by K and its clients. It also aims to demonstrate transparency in the treatment of data collected and inform all customers of their rights and how they can exercise them as holders of personal data.

Legal Basis

Love by K guarantees that users' personal data are processed per the rules contained in the General Data Protection Regulation ("GDPR"), approved by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (Community Directives No 2016/680 and 2016/681 of the European Parliament).

According to the Agreement with the GDPR, personal data is defined as: "Any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or to one or more factors specific to that natural person's physical, physiological, genetic, mental, economic, cultural or social identity."

Data Protection

We use various measures to guarantee the security of the information collected, the protection of the personal data collected, preventing improper use, alteration or access, unauthorised disclosure, loss or destruction.

The Data that is Collected

Customer registration or purchase

When registering or purchasing at Love by K, the following data is collected: email, name, address, postal code, location, telephone and TIN. The data collected through the process of buying the customer will be processed automatically and are intended for processing orders such as shipping orders or issuing invoices.

Newsletter

It is called Newsletter, emails, promotional offers, institutional newsletters and information about the company are sent directly to the customer's electronic mailbox. By registering the customer becomes associated with our mailing list. You may withdraw your consent at any time. To do this simply contact us directly via email or telephone (please see contacts).

When registering for the Love by K Newsletter, the following data are collected: name and email.

Contact form

The Love by K may also request personal data in contact forms, namely, the name, e-mail and other information that the visitor provides us.

Navigation in Love by K

Data is also always collected in connection with browsing in the shop. Examples of this type of data are the device and browser information (browser), network information and IP address.

The Purpose for which the Data Collected

Personal data is collected and processed to fulfil the following purposes:

Provision of service:

Fulfilling tax obligations;

Dispatch of orders;

Processing of orders;

Invoicing;

Resolution of problems such as cancellation, return of products or refund of the value of the products and/or service according to the law in force;

Customer support: clarification of doubts about products, the operation of Love by K or any other issue requested by the client.

Direct Marketing (e.g. email marketing):

For the customer to be updated on order statuses or any news at Love by K, we may send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information on the processing of registered orders.

For marketing purposes, at Love by K, we may consider and use certain data as products viewed, or left in the abandoned cart.

Marketing communications are made after and with the prior consent of the client.

In any and all cases, Love by K seeks to ensure that the information and data collected and used are suitable for the purposes described and do not constitute an invasion of customer privacy.

When do we collect the data?

The data is collected when there is a customer registration at Love by K, a newsletter subscription, filling out the contact form, registration of an order or during navigation in the shop.

What are your Rights and How can you Excercise them?

Per the provisions of Law 67/98, of 26 October (Law on the Protection of Personal Data), the holder of the data has the right, at any time, to request access, rectification, opposition, export (portability of personal data in a structured and electronic manner to you or another entity) and/or deletion, as well as the right not to be subject to automated decisions.

If you wish to access, correct, amend or delete any personal information we hold about you, stop receiving newsletters, register a complaint, or simply request further information, simply contact us (see "Contact Us").

You may also make a complaint with the National Commission for Data Protection (CNPD).

Retention of Data

The time for which your personal data is kept varies according to the purpose for which the information is processed. We will treat your data for as long as necessary to manage the purchase and dispatch of products, including possible returns, complaints or claims associated with the purchase of the product in question.

There are legal requirements (tax purposes and audits) that require us to retain data for a minimum period. Where there is no specific legal requirement, the data will be kept only for the minimum time necessary to pursue the purposes for which they were collected or further processed, as defined by law.

Love by K keeps your data for 1 year due to specific requirements and practices inherent to Love by K and its sector of activity, or until the client requests that they be deleted from the database.

If the customer makes a registration with Love by K, you can check, edit or delete your personal information at any time from the customer area in Love by K.

At the request of the customer, Love by K may change certain customer data associated with registered orders.

Data Sharing

To fulfil the purposes indicated in this Privacy and Cookies Policy, we must give access to your personal data to third parties who provide us with support in the services we offer you, such as, for example, bank agencies and transport and delivery companies.

Love by K does not give or sell any personal data to any other entity other than those necessary for the operation of the service. Personal data shall also not be used for any other purpose without the due consent of the holder, except when required by law.

Any third-party entity with which the customer's data may be shared is obliged to use it exclusively as a means of performing the proper functioning of its service on behalf of Love by K.

Love by K may also disclose personally identifiable information under special circumstances, such as in compliance with court orders that require it or when certain actions violate the Terms and Conditions of the business.

Links to Third-Party Sites

Love by K's online shop has links to other websites, such as Facebook and Instagram, which we believe may contain useful information for our visitors. Our privacy policy does not apply to third-party websites, so if you visit another website from ours, you should read their Privacy Policy. We are not responsible for the privacy policy or content on those sites.

To facilitate your navigation on our site and provide a more personalized service, Love by K uses cookies to collect and store information.

By continuing to browse our site you agree to the use of Cookies. Acceptance of the use of Cookies is necessary to take advantage of the many features and services offered through this site, including the purchase of products.

What is a Cookie?

Cookies are small text files that the internet browser (browser) stores on your computer, tablet, mobile phone or other mobile device when you visit a website. This will help the website to recognise your device the next time you visit, allowing easier and more efficient browsing, and you will not need to repeatedly enter the same information.

The cookies used do not collect information that identifies the visitor, but rather about how the visitor interacts with the shop's website. The data collected is used for statistical purposes, providing and improving the service and user experience.

What Types of Cookies Are Used?

Analytical Cookies: are used to create and analyse statistics to improve the functioning of the website, without ever collecting personal information.

Functionality Cookies: these store user preferences regarding the use of the site, such as language, so that it is not necessary to reconfigure the site each time you visit.

Third-party Cookies: These cookies are created from third-party services, such as Google, Youtube, and Facebook, among others. They can be used to show you advertising related to your actions on the website.

All browsers allow the user to accept, refuse or delete Cookies at any time. Note that by deactivating Cookies, you lose the automatic completion of some data, such as login data. In addition, it may prevent some online services from working properly, affecting navigation on the website. For example, your computer may not be able to display the image of the product you are trying to buy.

For any clarification, question or requirement related to your privacy and the processing of your personal data or about cookies, you can contact us in the following ways:

Email: info@lovebyk.com

Mobile Phone (mobile network): +351 962408494

Physical shop: Rua Heróis de França, 637, 4450-159 Matosinhos.

Thank you for the trust you place in us!